BUYER BEWARE
I ordered a wig from Hergivenhair, and my order was nearly $300. I purchased insurance because I have never worn a wig before and wanted to be able to send it back if something was wrong. The order shipped very fast. When I received it, the color was supposed to be natural but instead it looked very brown, like a color 4 in synthetic hair. The top portion, which would be like a closure, was very used and combed through as if it had been previously returned. The bottom portion of the wig had hair that resembled plastic. It does not look human. Also, the wig wouldn't even sit on my head. It's like the equivalent of a adult wearing a child's hat. I don't know if it's damaged or I was sent the wrong product. I immediately notified Hergivenhair the same day it was received using their web contact form. No response. I later used email, and Instagram messages. No response. I could not return using the return form on the site because this is a Chinese company. Somewhere in the shipping process, the tracking number converts to a different tracking number as if it's shipped from China, then to a US based warehouse where it's re-shipped. When the tracking number changes, it doesn't show as shipped on the return form, so you cannot initiate a return. I emailed a dozen times with the insurer, Seel. They also said they cannot initiate a return until the original tracking number updates. Now I don't know if they're doing this as a tactic to avoid returns within the seven day policy, or if it is standard for a company that ships worldwide. Eventually, I had to do a chargeback with my card company. Now miraculously, Hergivenhair is available and responding to me on Instagram and email. Instead of just sending me a shipping label or address where I can return the wig on my own dime, they want to restart the return process to decide if they want to accept the product as a return. My credit card company says I don't have to interact with them. They have now begun harassing me with numerous texts and emails. I would not recommend purchasing from this company!