OOOobit★★★★★
Oobit says I can withdraw my funds — but my money is still inaccessible This has become completely unacceptable.
Oobit restricted my account after rejecting my verification. Their own app clearly states: “You can only withdraw your funds.”
Yet I currently have over $1,000 in my Oobit balance, and I STILL cannot withdraw my own money.
I have been contacting Oobit support for 3 days, and I keep receiving the same response: that they are “working on the issue” so I can withdraw my funds.
Three days later, there is still no solution, no clear timeframe, and no actual access to my money.
I am not asking Oobit to reactivate my account. I am not asking to continue using their services. I am simply asking to withdraw the money that is already sitting in my account — exactly as their own app says I am allowed to do.
Repeatedly telling a customer that an issue is “being worked on” while providing no timeframe and leaving their funds inaccessible is extremely concerning and unacceptable.
I need action, not another generic response.
Oobit: either enable the withdrawal of my remaining balance immediately or provide a specific explanation and a concrete timeframe for when I will be able to access my funds.
I have screenshots showing my balance, the account restriction, the message stating that I can withdraw my funds, and my communications with support.
I will keep this review updated to accurately document what happens. If Oobit resolves the issue and allows me to withdraw my full balance, I will update the review accordingly. Until then, my money remains inaccessible despite the app explicitly telling me that I can withdraw it.
2026-10-21
KAKAVIP★★★★★
Unreleased Refunds Held in "Processing" Since August 16 – $7,585.88 USD Withheld (Element Colors / PoppoTopup)
I am posting this formal notice regarding $7,585.88 USD in unreleased customer refunds on PoppoTopup, operated by Element Colors Electronic Entertainment Limited (19H Maxgrand Plaza, San Po Kong, Hong Kong; UK entity: Element Colors Technology Limited).
On August 16, 2026, multiple high-value orders failed delivery and were formally accepted by the system for cancellation and refund.
The customer dashboard officially placed all three transactions into "Processing" status for refund, yet the merchant has withheld the funds for weeks without releasing the credits back to the original payment cards:
Order 26081601460: $3,251.09 USD (Status: Processing Refund)
Order 26081601457: $3,251.09 USD (Status: Processing Refund)
Order 26081601455: $1,083.70 USD (Status: Processing Refund)
Photographic Evidence of Unreleased Refunds:
postimg@cc/t1kJJcM2
(Note: replace @ with a dot to make the link work)
According to Element Colors' published Refund Policy:
Section 1(1): Delivery is not completed within the specified time after purchase.
Section 1(3): Orders that have been paid but not processed.
Section 2: Refunds for Visa/Mastercard payments must be deposited directly into the original payment card.
Customer support continues to stall the release of these settled merchant credits, stating that refunds cannot be finalized internally and instructing customers to seek recourse through their banks. Retaining customer funds after delivery failure and system refund acceptance violates Element Colors' own legal policy and standard card brand operating rules.
I demand that Element Colors management immediately execute the refund reversals for these three orders to the original payment cards. If these refunds are not executed within 48 hours, complete audit logs will be submitted directly to acquiring payment processors and card network compliance desks.
2026-09-05
