I had a problem with the phone app…
I had a problem with the phone app failing to recognise an authentication code so I could install a new eSIM. Your AI bot, and even your live human agent, failed to understand my enquiry, and just gave me instructions for steps I had already taken, the very steps I described in my enquiry. In the end, I solved the problem myself, by deleting the app from my phone entirely and just working from my website profile. I’m giving you 3 stars because you at least answered my call for help promptly.