Refusal to exchange a purchase
I ordered a Jackie the Eagle TShirt in women's large. When the shirt arrived, it was much too tight. I asked to return the shirt and exchange it for an Xlarge. Despite at least 5 emails, they have refused to exchange the shirt. They offered to reimburse me a small percentage of the price I paid, but that didn't solve the problem. I liked the shirt very much, just need a larger size.