G2G Support refunded the buyer, but the buyer kept my game account! Unfair decision.
Hello G2G Support Team, I am a new seller and I need an urgent manual intervention from a senior supervisor. Your automated ticket support completely failed me and closed my case, allowing a fraudulent buyer to pocket a **€1,276.82 refund** while returning a depreciated and compromised digital asset. The buyer ("Sindorei") heavily used my account for 3 weeks, made 8 recharges, and then maliciously weaponized G2G's 36-hour return window. He uploaded the 8 receipts to fake compliance to the system, but withheld the actual login access by fabricating a "Google error" to run down your countdown clock and force an automated 100% refund. Right after pocketing the money, the buyer openly blackmailed me in G2G chat, textually admitting: > *"Sir I could binde your Account on 100 devices you wont know... Its an old game with 0 security."* He has already used residual sessions to spend my diamonds. He also confirmed that the €1,276.82 was refunded as **G2G Store Credit** and is still inside his G2G profile. Under **Section 2.5 of the G2G Refund Policy regarding Fraudulent Claims and Buyer Misconduct**, I am officially requesting G2G to: 1. **Immediately FREEZE the buyer's G2G account, profile, and store credit wallet** before he spends or withdraws the stolen funds. 2. **Manually audit the chat logs of Ticket 5730214** to see the buyer's explicit blackmail and deliberate clock-manipulation. 3. **Provide an Administrative Financial Compensation** for the heavy depreciation of my account and the security breach caused by your automated system's premature refund. Please review this case manually before I escalate it formally to international consumer protection regulators. * **OrdeDear G2G Management,Following up on my previous message documenting the buyer’s malicious timeline manipulation, faked Google error, and his textual admission of cyber-piracy ("bind the account to 100 devices"), I am submitting my Final Demands for immediate execution under G2G Refund Policy Section 2.5 (Fraudulent Claims & Buyer Misconduct):Immediate Wallet Freeze: I demand an Immediate Administrative Freeze on the buyer’s G2G account and the €1,276.82 currently held as Store Credit inside your platform. The funds must not be withdrawn or spent, as they are the proceeds of a documented fraud.Full Financial Reimbursement: Since G2G support prematurely released a 100% full refund to the buyer based on an expired automated timer—without verifying that the asset was safely and exclusively returned to me first—I demand that G2G compensates me in full (€1,276.82) for the financial loss caused by this administrative oversight.Permanent Ban of the Buyer: I demand a permanent ban on the buyer's profile for violating transaction integrity, intentional sabotage of the 36-hour window, and committing unauthorized access (theft of 100 gems via active sessions).This is my final notice. If these remedies are not initiated by a senior supervisor within 48 hours, I will move forward with escalating this case, along with all G2G chat logs and ticket histories, to international consumer protection bodies and payment network fraud departments. I am extremely disappointed with G2G support. I sold a game account, and due to a missing linked account (Facebook), the buyer and I mutually agreed under the supervision of G2G support to cancel the order and return the account.However, G2G support made a massive mistake: they refunded 100% of the money to the buyer BEFORE ensuring that the buyer returned my game account. Currently, the buyer has changed the Gmail credentials, has full access to my account for over 3 weeks, and now has his money back as well!This is a clear case of scamming, and G2G support facilitated it by not following a safe return protocol. I demand a senior supervisor to review this order immediately and either compensate me or lock the buyer's account until my game account is returned.Order ID: [178694619668200YX-1] My G2G Username : Ramy2018