Customer Service is Terrable
1st my order was delayed after waiting I contacted them and they finally sent it. 2cd package received in terrible shape they tried to tape two boxes together to make one large one instead of shipping two boxes. 3rd items were missing. 4th items were damaged because they threw everything in the box with no packing. They had me unwrap everything and send them pictures of what I received which I did. Then they had me send pictures of the damaged filament boxes, the cardboard spools were damaged and would not work with my AMS's, which I did. Then they wanted pictures of all the barcodes on the wrappers which I had thrown away so I retrieved them from the trash and sent those. Seven of the twelve filaments I received were damaged and they offered me $20 coupon, I refused. So out of my $292 order there was $56.87 worth of missing item, and the 7 rolls of filament were damaged all total $104.52 plus the tax at 9.85 for both totaling $171.37. All I asked for was $60 in coupons for the damaged filament and the missing items to be sent to me. But they would not be reasonable, so I filed a claim with my bank and am sending everything back. An extremely unhappy and disappointed and frustrated customer COMMENT TO SNAPMAKER RESPONSE Their response tries to infer that they were being helpful they questioned everything I said and never offered to even replace the missing items unless I agreed to keep the damaged filament with the $20 gift card offer. They did not offer the prepaid shipping label until after I had filed the claim with my bank and told them. They were not working on a resolution they just kept refusing to be reasonable all I wanted was to get what I ordered in new condition, not damaged. Their first response was for me to ship everything back and wait for a refund once they received the package back. Why would I take such a chance when their shipping department couldn't even get my order correct and undamaged the first time. So, I filed a claim got a full refund from my bank and sent everything back. Snapmaker, get your house in order your shipping department caused this issue not me. And try and provide better customer service even when it's your issue.