Really bad customer service
EDIT 2: Thank you for admitting that the mistake was on your end, unlike your customer service representative who told me it was my fault. Now I will require you to follow Australian Consumer Law and honour the price of our contract, not the price that your mistake charged me. The email chain has the refund I am requesting for the price different and the charge for foreign conversion I was separately charged EDIT: Boox response is not genuine. I reached out to them directly (26/Aug) before posting this review, and I provided proof of the au address and the $ price. They have told me it was my mistake and offered me a $10 discount on my next purchase. But that's a marketing stunt, not a refund. I have provided photographic evidence, and the australian law they violated, but they have simply stopped replying to my emails __________ Really bad customer service. They advertised one price then charged me a higher one. I tried to raise this with me but they gaslit me "You mistakenly thought that $ meant AUD when it actually means USD" ...on a website with au in the address. That's not my mistake Boox, its yours, and one you are legally required to rectify