Disappointing Customer Service…
**Disappointing Customer Service Experience** I don't like that there doesn't seem to be a real person available to actually help when customers have an issue. I recently messed up a part on my printer and initially thought I had put the printer out of commission. I ended up using Google AI to figure out what was wrong and get answers to my questions. When I did receive responses from customer service, they appeared to be AI-generated and didn't feel like anyone was really taking the time to understand or care about the problem. I even replied to one of the messages explaining that the problem was my fault and that I had already ordered the replacement part for the one I damaged. The system then sent another message saying that I hadn't replied. I went into the customer service portal and replied there as well, only to eventually receive this "How did we do?" survey. That's frustrating because I was looking for actual customer support, not just automated responses and a survey at the end. The printer itself may be great, but customer service is an important part of buying a product like this. The next time I'm considering purchasing another 3D printer, I'll be looking at the company's customer service and support options beforehand.