ZERO stars
ZERO stars. I ordered a hair topper. It's not light and subtle at all, its chunky, thick, and creates a weird 'lump' on the top of my head. It is entirely the wrong colour (I ordered a light brown/honey blonde and it's ash blonde/grey) and they have been extremely reluctant to give me a refund. They offered me 20%, then 30%, then 40%. I insisted it needed to be 100% because the product was the wrong colour. Eventually they offered me 100% but only if I sent the product back (postage would have been £18). I refused and insisted on a refund and a pre-paid postage label - they finally agreed. Now, despite chasing them for two month, I have had no choice but to open a complaint through my credit card because they won't process my refund. They keep fobbing me off with 'we have rushed it through to finance department' and it's all lies. They're waiting for me to give up (like most people do). DO NOT GIVE UP. They are liars and thieves. Get your money back via your card company.