Order never delivered — support failed to resolve the issue
I paid for a Bambu Lab printer on 16 July 2026. The parcel was never delivered to me and, according to DPD tracking, was returned to the sender on 11 August 2026. Since then, I have contacted Bambu Lab support multiple times. Instead of resolving the situation, I repeatedly received generic responses saying that the warehouse had not confirmed receipt of the returned parcel. I was also asked to open new support tickets even though the issue had already been under investigation. My previous support ticket was GENERAL_Package returned or canceled_Other_WEB-ROBOT_2607270005. After prolonged communication without a concrete resolution, I opened another ticket: US260916652001. I am now contacting Bambu Lab through this ticket for the last time before taking the matter to court. I have also submitted my formal pre-litigation demand through this ticket and requested that it be forwarded to a manager or the person responsible for escalated customer disputes. At this point, I am not asking for another generic status update. I have paid for the printer, I never received it, and the parcel was returned according to the carrier's tracking information. The internal issue between Bambu Lab, its warehouse and the carrier should not leave the customer without the purchased product indefinitely. I have given Bambu Lab more than enough time to resolve this matter amicably. I am requesting a replacement printer at no additional cost and a concrete resolution within the timeframe stated in my formal demand. If Bambu Lab does not resolve the matter, I will proceed with the legal steps stated in my formal notice. I hope Bambu Lab will finally escalate this case to someone who can actually resolve it rather than sending another automated or generic response.