Reliable supplier with excellent customer support
I have worked with Faithful Chemical for an extended period of time, sourcing products through them as well as utilizing their shipping services to the United States. My experience with them has been very good overall. I have also worked with their team on improving shipment documentation and paperwork to help make the international shipping process smoother. What has impressed me most is how they have handled problems when they occurred. International shipments do not always go perfectly, and I had a shipment that did not make it to me. Marmie advocated for me with her supervisors and continued working on the issue until Faithful ultimately resent the shipment at no additional charge. That type of support matters much more to me than simply having every transaction go perfectly. Problems can happen with any international supplier; how a company responds when something goes wrong says a lot about the relationship they have with their customers. Based on my experience, Faithful Chemical has been a reliable supplier, and Marmie in particular has been responsive, helpful, and willing to advocate for me when necessary.