Order never received and no resolution
Order never received and no resolution I ordered clothing from Lovevel and paid for the order by credit card. Order number: EXR05747 Tracking number: XXWOT0001645908YQ The tracking information shows the package as “delivered” and supposedly left in the mailbox on July 7, 2026. However, I never received the package. I checked my mailbox and the surrounding area and also confirmed with my neighbors and family that nobody received the package on my behalf. I contacted Lovevel several times. At first, I was told to wait because they had contacted the logistics company. Later, Lovevel told me that their packages were insured and that they needed approximately 7–15 business days to investigate the situation. I waited, but the package still did not arrive and I did not receive any concrete investigation result. I contacted the store again on September 7, 2026, asking for an update, proof of delivery, or a refund. I have received no response since then. The store has not provided me with a delivery photo, signature, recipient name, or other evidence showing that the package was actually delivered to me. I am currently contacting my credit card company regarding the undelivered merchandise. I am sharing my experience so that other customers can be aware and carefully research this store before placing an order.