**FORMAL COMPLAINT AND REQUEST FOR…
**FORMAL COMPLAINT AND REQUEST FOR IMMEDIATE REFUND** Watch out with this company, complete crooks. I ordered a jacket which was nothing like the picture. I tried to return it, they would not return it, they mess people around with silly emails requesting you to take pictures of the item, in my case it was a jacket which is nothing like the picture. They ask you why you don't want to keep it and you have to prove material, size, send pictures, the emails go on and on and then they tell you if you don't respond by the next day the case get's closed and you can't even get a penny back. Trust me don't buy from them, they are the biggest crooks I have ever done business with. My letter to them below made no difference. Move past these people Temu is better. To Whom It May Concern, I am writing to formally complain about the way your company has handled my request to return an item and receive a refund. I am **well within the permitted return timeframe**, and I have made my request in accordance with the return policy applicable to my purchase. Despite this, your company is refusing, or failing, to properly process my return and refund. This is extremely disappointing and unacceptable customer service. A customer should not have to repeatedly argue for a refund when they have complied with the company's stated return requirements and contacted the company within the required period. I am requesting that you provide, in writing, the **specific reason you believe I am not entitled to return this item**, including the exact provision of your return/refund policy upon which you are relying. If there is no provision that prevents this return, then I expect the return to be authorized immediately and my refund processed promptly once the item is returned in accordance with your policy. Please do not continue to delay this matter or provide generic responses that do not address the fact that my return request was made within the applicable timeframe. I would prefer to resolve this directly and reasonably with your company. However, if you continue to refuse to honor your stated return policy, I will consider escalating the matter through the appropriate consumer complaint channels and, where applicable, disputing the transaction with my payment provider. Please confirm in writing that the return has been authorized, provide the necessary return instructions or shipping label, and confirm when I can expect my refund. I would appreciate a prompt response and resolution. Sincerely,