Extremely poor customer service and communication
I placed an order for a RadioMaster TX16S MK3 MAX on August 24, 2026, for approximately $365. What should have been a normal international order turned into an extremely frustrating experience. First, I was initially given an incorrect tracking number. After receiving the correct tracking number, the shipment remained in China and was eventually intercepted and returned to the sender. I never requested the shipment to be intercepted, cancelled or returned. Logistics problems can happen. What I find unacceptable is how the situation was handled afterward. I sent multiple emails and went several days without receiving a response. I also contacted MEPSKING through WhatsApp, where I would sometimes receive one reply and then no further response. There was very little proactive communication or follow-up despite this being a relatively expensive order that had already encountered a serious shipping problem. I repeatedly had to contact the company myself to find out what was happening with an order that had already been fully paid for. Almost one month after the original purchase, MEPSKING finally arranged a replacement shipment under a new tracking number. After further follow-up through WhatsApp, they have now apologized for the inconvenience and additional waiting time and told me that the replacement package is currently with their logistics provider. I appreciate that they have finally acknowledged my frustration and apologized, but this response came only after weeks of poor communication and repeated attempts on my part to obtain information. At the time of writing this review, I am still waiting for the replacement shipment to actually progress through international shipping. The most disappointing part of this experience has not simply been the logistics problem itself, but the lack of timely communication, follow-up and concern for the customer after something went wrong. I trusted MEPSKING with a significant purchase and paid in full, yet I felt that I had to constantly chase the company for basic information about my own order. I will update this review when the replacement shipment progresses and eventually arrives.