Customer service issues at Agoda
At Agoda, I have made 3 reservations. When it works flawlessly, Agoda is a charm. But if there is any glitch of any kind, booking through Agoda is the worst experience - because they dont have any form of customer service. They expect that the world is so simple and process driven that algorithms and virtual chat bots are sufficient. I made a booking (Booking ID: 1706975704 on March 15th) and the system transacted properly - collected the Rs. from my UPI a/c and a few hours later the system rejected the reservation due to a "system error". The nice algorithms said my Rs. would be processed back into my UPI payment. when I go into the system - even today - it says it has been processed - and I have not seen the Rs. I suspect I know what is going on - and if only I can talk to a human being, I can fix this problem in 10 seconds. unfortunately Agoda thinks we live in a world where humans are not needed and machines will take care. The system took the Rs. from my NRE a/c and the algorithm is trying to put it back (which is not allowed - since NRE a/c cannot take INR) the virtual chat is a perfect case of circular logic - Agoda has built a perfect moat to ensure you dont touch or talk to a human being. so, as a last resort, I am writing this review to warn my fellow travelers. Mine may be a unique case, but there could be several others who could be paying from their NRE a/c -- and let this be a warning to them. Agoda is lovely - if nothing changes - and you dont need to talk to anyone in customer service.