Waiting for the solution for my review: I have reviewed my experiI strongly believe Trip.com sold me an invalid ticket for a non-existent journey.ence as…
- I have reviewed my experience as follows: My train (Booking number: 1653717057123773) was cancelled, and I have already claimed the refund for my tickets. However, Great Northern says they cannot find the specified journey. When I checked Great Northern website and the "recenttraintimes.co.uk" website, the journey that Trip.com sold me is indeed not shown for the date and time on the tickets Trip.com sold me. I strongly believe Trip.com sold me an invalid ticket for a non-existent journey; that is why I cannot claim a refund with any company. Please check the website shared above, and you will confirm that the journey that Trip sold me for the 3rd September 2026 is not shown, because it does not exist. - Trip has answered: Dear Conrado Zanutto, Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern. Best regards, Victoria Trip.com - Conclusion: Up to now, I have received nothing! Not even the minimum contact from them! This is the way you operate Trip? This is how you treat your customers?