Distressing experience on small change in E-ticket
Although Cheapticket booking gone ok but in E-Ticket issued my daughter’s surname was incorrect in one letter. Although paying the admin fee S$138.20 as Singapore airlines didn’t charge I got unsuccessful name correction request from Cheapticket less than 48 hours timeline . Although the total time to resolve this issue is 96 hours. And the money refund will take 5-7 business days. Which is still I am waiting. They again ask me to pay $138.20 for the same request as it’s their process which is bit surprising and strange to me. And I am not sure how they request name change to the Singapore airlines as when I try to reach the customer care of Singapore airline I reached in one go. I find the whole experience is distressing. Now I have paid in total S$276.40 and waiting for refund and name corrected ticket both and don’t know this request is also going to be successful or not .