Unclear why purchase failed
I purchased an eSIM, but the app showed a message saying it couldn’t be delivered. A refund was issued, which is fine, but there was no explanation of what caused the issue. I contacted support, but they couldn’t provide a clear explanation either. I was simply told there was an issue with the payment method and that the payment was unsuccessful. However, the payment was successfully authorized, and the amount was later refunded. So telling a customer that the payment was unsuccessful is confusing and doesn’t explain what actually went wrong. I didn't know if I should have retried or not.