Simba SG broadband gross billing mistakes
Complaint: SIMBA Telecom – Continued Billing After Termination and Unresolved Overcharge It started with an overcharge monthly bill in April 2026. Despite repeated follow‑ups, the refund has taken more than four months and is still not fully resolved. I terminated my SIMBA broadband service on 5 September 2026 and switched to another ISP. SIMBA confirmed this termination date in their own email. Yet on 29 September 2026, they charged me again for the terminated subscription. This is not a one‑off mistake — it is a pattern of: - Repeated incorrect billing (duplicate and post‑termination charges). - Very slow, unclear refund process (over four months and still incomplete). - Poor customer service with shifting explanations and multiple escalations that go nowhere. - Retention of my credit‑card details after termination, raising concerns about possible further unauthorised charges. Their customer service and billing practices are, frankly, no better than that of scammers. I had high hopes for SIMBA as a local alternative, but this experience has been extremely disappointing. I have filed an IMDA ADR application (Receipt No. XXXX‑6314) to seek repayment of the post‑termination subscription charges and to ensure no further billing occurs. I am also concerned about possible data‑breach exposure given the repeated over‑charging and retention of card details. If anyone else has faced similar issues with SIMBA (billing after termination, delayed refunds, or card‑detail retention), I would appreciate hearing how you resolved it.