No response even before purchasing — concerning for after-sales support
I was seriously considering purchasing the PONGBOT Pace S Pro and contacted the company before ordering with several straightforward questions about EU delivery to my country, warranty coverage, service in Europe, spare parts, and what happens if the machine develops a fault. These were particularly important questions for me because this is an expensive product and I wanted to understand what kind of after-sales support I could expect. Unfortunately, I received no response at all. I waited several days, including multiple business days, and eventually sent a follow-up pointing out the lack of response. For a prospective customer who is ready to purchase their flagship tennis ball machine, this is very disappointing. Ironically, one of the main reasons I contacted PONGBOT was to evaluate the quality and responsiveness of their after-sales support. The absence of any response has, in practice, answered at least part of that question for me. The Pace S Pro itself looks genuinely impressive and was high on my shortlist. My concern is not about the product, which I have not purchased or tested. My review is specifically about my pre-purchase experience with the company. If it is this difficult to get an answer before spending the money, it naturally raises concerns about what would happen if technical support or warranty service were needed after the purchase.