Dear Customer Support Team,
Dear Customer Support Team, I am writing to request a full refund for an eSIM I purchased from you prior to my trip to London. I attempted to install and activate the eSIM in Lodon. Unfortunately, the installation failed. I followed all your instructions step-by-step, and I even sought help from tech-savvy individuals who were also unable to get it to work. To clarify, I am using a Samsung Galaxy A55, which is fully compatible with eSIM technology. Because the eSIM did not work, I had no choice but to purchase a physical SIM card from Vodafone upon arriving in London to have mobile connectivity. I am very disappointed with this experience and hope you will honor your service guarantees by issuing a full refund to my original payment method. Amir Drori I look forward to your prompt response and assistance. Sincerely, Amir