Extremely Disappointing
Extremely Disappointing – Misleading Promises, Terrible Service & Zero Accountability! I specifically purchased & paid extra for premium shipping because of their estimated delivery promised date as late of 22nd - 29th September. Yet, they failed to deliver & my tracking shows absolutely no progress. Despite countless follow-ups, customer service keeps repeating the same excuses that my item is in its “final stage.” My refund request remains unresolved & all I’ve received are empty assurances & wasted time. There are plenty of more reliable platforms out there. Do not make the same mistake I did ! Just look at the hundreds of one-star reviews & complaints from other customers. The repeated complaints & apparent lack of accountability should be a serious warning sign. From my experience, Novelship seems more interested in dismissing complaints & avoiding refunds than taking responsibility. Their responses have felt like gaslighting rather than genuine customer support. Save yourself the frustration, money & time. Choose literally any other reliable platform instead of Novelship. I strongly advise everyone to stay away! Update : Since I got a reply from Novelship under my review, I can assure you they are full of bs hiding behind their so called ‘professional replies’ to cover up. Its 21st Oct & it still yet to leave their authentication factory. What a joke, their support channel makes zero effort to solve the issues. PLEASE AVOID THIS COMPANY AT ALL COST. WASTE OF EVERYONES TIME