Ulanzi light caught fire and caused burns — disappointing customer support
My Ulanzi light suddenly caught fire while I was using it at my workstation. It started smoking and hissing, and I suffered burns while trying to carry it outside to prevent further damage. I contacted Ulanzi to report this dangerous incident and simply asked about purchasing new lights. However, because I originally bought the product from a local retailer rather than their official website, they refused to offer any assistance beyond suggesting I contact the original store. Maybe their policy is technically correct, but I believe potential customers deserve to know how such incidents are handled. I wasn't offered any compensation or even a small discount. Very disappointing experience, especially considering the safety risks involved. I upload video of this light burning on yt shorts - you can see it - type in search "My Ulanzi light suddenly caught fire"