Gaslighting CS reps, poorly designed app.
The app had my other credit cards saved so when i was booking, there were choices for the card to use, i was trying to add a new card bit then i dropped my phone accidentally and when i looked it already processed the transaction on the wrong card. i think the confirmation button got pressed when i dropped the phone from my hand.. i was trying to use the correct card. I called their customer service to ask to reverse it and allow me to use the correct card. the rep lectured me about how their app had a confirmation button, which I explained has been accidentally pressed when i dropped the phone from my hand. They said cancelling it was not possible to guarantee without charges. I only asked to cancel it so i can rerun the booking with the correct card. They refused to provide a reasonable solution and even gaslighted me and blamed me saying the error was not on their part. I’ve been using agoda for a long time and have been happy with it but this is the worst experience I ever had with them.