Incorrect sizing
After a month of receiving no reply to any enquiries about my order, I finally received a reply from you stating my order was on its way. I have now received my order, however the size for both items are completely wrong. I ordered one regular item via the website, and also an additional custom order. Both items are far too small. Upon investigation, I noticed that your size chart for both men and women have changed dramatically compared to when I placed the order. This is evidenced by when I placed the custom order, I was sent an email to confirm my measurements against the size chart, however when compared to the size chart for the same cosplay today, the two sets of measurements are completely different. For the other regular item I ordered direct from their website, the size chart has also changed. Therefore I can clearly see that my order, which I placed using the size chart from over a month ago, was produced using the new size chart that was introduced after I ordered and as a result both items are completely the wrong size and far too small. Before ordering we made sure to take each one of our measurements and order accordingly using the size chart provided, which was confirmed by email. Under the old size chart, we needed a women's size small for the Rogue suit, but under the new size chart she needs a women's large. For the Gambit chest piece/vest I custom ordered, under the old size chart I was a size small, but using the new size chart I would be a men's medium. Additionally, the Rogue suit I ordered from the website, I added the "EVA soles" option for an additional cost. Upon opening the package today I immediately noticed that the suit did not have the EVA soles that I paid more for. When I checked the website today, I saw that EVA soles was no longer an option to add onto the cosplay suit I ordered. Just like the change in size chart, I was not notified about the change in product that the optional add on I paid extra for was no longer available. I would greatly appreciate some assistance to either get a refund or to remake my order with the correct sizes I mentioned above as I ordered these specifically for an event next Saturday. I have previously ordered a suit from the company to great satisfaction, and I would love to be able to continue putting my faith in the brand. Thanks for your assistance