UnibuyPlus (unibuyplus.com) has a 4.1 out of 5 rating on OK.one, based on 333 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the costumes, noting that the fabrics and detailed craftsmanship consistently exceed expectations. Many people also appreciate the remarkably responsive customer support team, who readily assist with sizing questions, alongside exceptionally fast and reliable delivery. Buyers often highlight how well the items fit when following the provided guides carefully.
Some people were dissatisfied with specific product details, mentioning that the included masks occasionally arrived stretched out or did not fully match the online photos. Additionally, a small group of reviewers noted occasional shipping delays or experienced minor sizing discrepancies.
Auto-generated from all reviews of this business. For reference only.
Hello! I got the lady Deadpool cosplay and it’s really cool. I think it’s the closest thing to the real thing. The mask you will need to use a hair dryer to make it fit for you. It’s semi breathable but you will need to poke some tiny holes in it. The outfit overall was really nice and great quality. It’s not really breathable either. I did have to poke small holes in the entire outfit. The shoes did give me blisters but I believe it’s because I ordered the wrong size and they were slightly bigger. I recommend buying your own comfortable soles for the shoes.
Put in an order for the Orson Krennic costume and boots on October 2nd with express/expedited shipping. Was told it would arrive before Halloween. I was emailed directly by UnibuyPlus on October 7th confirming the costume sizing. Today is October 23rd and I still have no tracking number and Halloween is next week. I’ve reached out to UnibuyPlus via email, WhatsApp, and on the message thread on their website…they’ve yet to respond to me.
Reply from UnibuyPlus2026-10-24
I am deeply sorry for the silence and stress this has caused you.
Our studio has been overwhelmed with Halloween orders, and despite working around the clock, we fell behind on communications. Please rest assured you are not being ignored: your order will ship within the next 2 days via FedEx Express (5-day delivery) to ensure it arrives in time for Halloween.
We take full responsibility for our delay and are making this right immediately.
Still not arrived and being told something different every time.
I'm writing this review here in the hope that someone high up in the company can see it/respond to it.
I placed an order 27th of September that had guaranteed delivery before October 31st. (I'm based in the UK)
As the time drew nearer I began emailing as I was (and still am) concerned that this would not arrive. I did try the WhatsApp channel several times but this had no response whatsoever. Something that kept getting mentioned via email was
"Please rest assured your costume will be delivered on time"
However, as of late it's just ambiguous now, a lot of "Should" being mentioned. I was even talked into paying an extra $20 for extra fast shipping, when they said it would arrive in time without it?? I've paid the fee. Got told it would ship 21st...thats been and gone now.... Latest was will ship in a few days...
Then they said we'll ship using fastest delivery method... Which I should hope so as that is what I paid for.
I just feel like there is actually no one to talk to who knows what's going on? I've spent a lot of money and I don't know if this will arrive or not.
I bought another costume for my partner from a competitor site on the 4th of October, and it shipped four days ago.
But so far, unibuyplus has let me down hugely. A real shame.
I just feel like I'm being strung along and that I've been scammed at the moment.
Reply from UnibuyPlus2026-10-24
I am deeply sorry. You are completely right to be angry—waiting close to Halloween with ambiguous updates is 100% our fault, and we have no excuses for letting you down.
Please rest assured you are not scammed. Due to Halloween order volume, your costume was delayed, but it will definitely ship out on October 26th via FedEx IP (4-day delivery to the UK) so you receive it in time.
I’m personally monitoring your order and have emailed you all the details. We take full responsibility for our mistakes and are fixing this immediately.
Best regards,
Unibuyplus Team
Terrible customer service. It was like talking to an incompetent person. They said they would update me on my order, just to not respond to me for days. Then said if i need it by halloween that i would need to respond asap for another link to pay more money. They never sent it. Promised it would be delivered by halloween and i ordered 5 weeks out when they said standard was 3-4 weeks. I don’t leave reviews but this was worth leaving. i would give 0 stars if i could. Buy somewhere else.
Reply from UnibuyPlus2026-10-21
We take your feedback very seriously. Could you please update your review or contact us through Trustpilot with your order number and email address?
Once we have your details, we will immediately review our team’s communication logs to investigate what went wrong. If this delay and miscommunication were caused by our support team, we will sincerely apologize, offer you a store coupon as compensation, and take immediate steps to improve our customer service standards.
Thank you for bringing this to our attention
Got the cortona outfit and Doesn’t fit by body that well should have wen a size up or two but it’ll work for now. Was upset cuz I was thinking it was gonna come with the boots sown to the outfit and the glove with a sipper and stuff. gonna have to cut the glove and the foot off so I can use my phone better and what not. But over all it’s not bad for looking for something quick for Halloween.
The quality of the costumes is truly impressive, but unfortunately, the first delivery was unsuccessful—I received the wrong order. I am very sorry about this!
First and Foremost - The UnibuyPlus Customer Service Team has been very consistent and quick with responding. I appreciate them for that, but..
If you must - Order from UniBuyPlus for two reasons ONLY.
1. If you have 45+ days to spare, then definitely buy from them!
OR
2. If you live closer than the USA to the warehouse/production location of this Company, then definitely buy from them!
~~~~~~~~
**DISCLAIMER: NOT A CUSTOM ORDER**
First time buyer of anything cosplay so correct me if I am wrong in anyway.
I ordered everything on 11SEP2026. The product/website said "In Stock" - so maybe it is my fault for assuming that after Payment Processing, it would be here or at least started the shipping process BEFORE Halloween.. But after a few updates i have been made aware that it will NOT be here for Halloween or even the first week of November lol.
Today is 18OCT2026 and it still has not even started the shipping process..
I am sure it takes AT LEAST 7 days for international shipping so I am out of a costume this year and a few hundred bucks.. I want to be mad but its just silly Halloween, right? lol
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**The Upside To Everything**
The Company is real and you WILL eventually get your product lol You are not being scammed. (:
- Portland, OR
The custom size request was great, just make sure you use their chart I got too excited and forgot to put in all my measurements but they were very quick and helpful when ai contacted them to provide he missing measurements! Will probably use them again in the future when I need a great Costume!
The costume is pretty good and once it’s put on looks really professional. Some minor cons are: late response times to questions, subtly smaller than the proportions should be, shoes are a bit hard to put on. But other than than, great choice
After a month of receiving no reply to any enquiries about my order, I finally received a reply from you stating my order was on its way. I have now received my order, however the size for both items are completely wrong. I ordered one regular item via the website, and also an additional custom order. Both items are far too small. Upon investigation, I noticed that your size chart for both men and women have changed dramatically compared to when I placed the order. This is evidenced by when I placed the custom order, I was sent an email to confirm my measurements against the size chart, however when compared to the size chart for the same cosplay today, the two sets of measurements are completely different. For the other regular item I ordered direct from their website, the size chart has also changed. Therefore I can clearly see that my order, which I placed using the size chart from over a month ago, was produced using the new size chart that was introduced after I ordered and as a result both items are completely the wrong size and far too small.
Before ordering we made sure to take each one of our measurements and order accordingly using the size chart provided, which was confirmed by email. Under the old size chart, we needed a women's size small for the Rogue suit, but under the new size chart she needs a women's large. For the Gambit chest piece/vest I custom ordered, under the old size chart I was a size small, but using the new size chart I would be a men's medium.
Additionally, the Rogue suit I ordered from the website, I added the "EVA soles" option for an additional cost. Upon opening the package today I immediately noticed that the suit did not have the EVA soles that I paid more for. When I checked the website today, I saw that EVA soles was no longer an option to add onto the cosplay suit I ordered. Just like the change in size chart, I was not notified about the change in product that the optional add on I paid extra for was no longer available.
I would greatly appreciate some assistance to either get a refund or to remake my order with the correct sizes I mentioned above as I ordered these specifically for an event next Saturday. I have previously ordered a suit from the company to great satisfaction, and I would love to be able to continue putting my faith in the brand.
Thanks for your assistance
Reply from UnibuyPlus2026-10-17
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration caused by this order, especially with your upcoming event.
We would like to address your concerns directly and clarify a few key details:
1. Regarding the Sizing Issue:
We want to assure all our customers that our size charts have not changed. However, because different costume series and styles follow unique sizing guidelines, each product features its own specific size chart directly on its product page. Comparing measurements across different item categories can easily lead to confusion, which is why we always strongly encourage customers to check the size chart embedded inside each item's specific page before ordering.
2. Regarding the Missing EVA Soles:
We thoroughly checked your order, and you are completely correct—our production team unfortunately omitted the EVA soles on your costume. This was entirely our mistake, and we take full responsibility for this oversight.
As a valued returning customer, we want to make this right immediately. Our customer support team has already reached out to you directly via email to arrange a full resolution and get this taken care of for you as quickly as possible.
Thank you again for your honest feedback, which helps us continuously improve our production and Quality Control standards!
Costume was green instead of black, the lenses were bad, and it was a size too big. When I asked for a refund I was not met with a reply.
Reply from UnibuyPlus2026-10-14
Thank you for sharing your feedback, and please accept our sincere apologies for your experience with this order.
Regarding the color discrepancy you mentioned, we thoroughly inspected our inventory after receiving similar reports. We realized there was a manufacturing color deviation on this specific item, and we have officially taken this product off our store shelves to prevent this from happening again.
We are also deeply sorry for the delay in responding to your message. Due to an extremely high volume of inquiries during the Halloween peak season, our reply was delayed.
We have proactively reached out to you via email/DM with a full resolution (including refund/replacement options). Please check your inbox so we can resolve this to your satisfaction right away.
Thank you for bringing this to our attention and for giving us the opportunity to make things right.
Oh where do I begin... The costume was great. Like the overall base suit. The mask was absolutely horrible. Didn't fit. Didn't even resemble the shape of a face. You guys need to work on your costumes because I couldn't even keep this one. I just threw it away. And I waited weeks because they didn't have one in my size. Everage american weight and height. Sad. Anyway I'm sure there are better websites to get costumes from then here.
Reply from UnibuyPlus2026-10-14
Thank you for your feedback. We’re glad you liked the main costume, but we sincerely apologize for the quality and fit of the mask.
We hear you loud and clear and are already working with our production team to improve and redesign the mask for this costume. Thank you for helping us do better!
The detail on suit was amazing, the stitching was not the best and popped in certain areas, hand to wrist specifically. The sizing was way off from the chart and that is why this review is not higher.
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