DO NOT BUY FROM THIS COMPANY!Terrible product, unreasonable return policy, and zero customer service
Terrible product, unreasonable return policy, and zero customer service I strongly regret purchasing from SimCosplay. My experience has been extremely frustrating and I would not recommend this company to anyone based on how it has handled my order. I purchased a Spider-Man costume for my four-year-old child for $60.40, including $19.99 in shipping. I followed the sizing guidelines but the costume was far too small to be usable. The mask was particularly undersized and the opening couldn't even fit a baby. When I contacted customer service to request a resolution, the response was generic and with ZERO customer service intention. SimCosplay expects me to pay for international return shipping to China before I can receive a refund. When I asked whether they had a US return address or could provide a prepaid return label, they simply replied: **“Sorry, we are in China, no USA address.”** That's it! No solution, no alternatives, no refund option, nothing! Apparently, the customer is expected to absorb the inconvenience and additional expense of returning an unusable product internationally, even when the sizing does not match expectations. Even more concerning, their return instructions tell customers to declare a package value of less than $20 on the customs documentation. I am not comfortable misrepresenting a package's value just to make a return easier for the seller. The company is willing to take your money and charge substantial shipping fees but when there is a problem, the proposed solution is to make the customer spend even more money and wait for the item to reach China before a refund is considered. A reasonable business would work with the customer to resolve the issue. SimCosplay's response has instead left me feeling that the return process is designed to discourage customers from pursuing refunds. My order was $60.40. The principle matters as much as the money: customers should not have to go through an expensive international return process for a product that is unusable. Think carefully before ordering from this company! Consider the potential return costs and the fact that resolving a product issue may require shipping your purchase back to China at your own expense. I am extremely dissatisfied with both the product and the way this company has handled the situation. I would not purchase from SimCosplay again!