If I could give 0 stars
If I could give 0 stars, I would. I ordered something back in August. I have repeatedly told them that I did not receive my order. Each time I reach out, I get the same canned response, "Dear buyer, I have checked your order immediately and am verifying the details with our logistics provider right now. Due to time difference and other relevant factors, the whole confirmation process may take 3 to 5 working days. We kindly ask for your patience, and I will update you with new progress as soon as possible. I am actively following up on this case to ensure it gets resolved properly for you." I get this response, even when I respond to their emails. They asked me to confirm my information, which I did. Then they sent me a supposed photo of delivery confirmation of my order IN THE WRONG TOWN! I still don't have my order. I am very tired of dealing with this company. I will NEVER order from them again.