Breach of Warranty Service Timeline
Breach of Warranty Service Timeline, very poor customer service on warranty support. Bluetti promise a 7 working day timeline to dispatch a warranty replacement, it has now reached 18 working days and still no dispatch notification. During which time they tried to fob me off with a far inferior product with half the storage capacity of the original, without my agreement. I have had to buy an alternative from another company in the meantime, due to the extended length of outage of the equipment.