One schedule change by Batik Air has…
One schedule change by Batik Air has cost me days of frustration. The airline moved my return flight, forcing me to rearrange accommodation and deal with a chain reaction of booking issues. What should have been a simple amendment turned into hours of work because the systems involved offered little clarity and no practical support. The travel industry seems determined to replace customer service with automation. That's fine when everything goes according to plan. The moment something goes wrong, customers are left trying to untangle problems themselves. I don't expect perfection, but I do expect accountability and accessible support when an airline changes a booking. Based on this experience, I would not choose Batik Air again.