Dear Bambu Lab Support,
Dear Bambu Lab Support, I find your latest response unacceptable. Why are you placing the burden of proof on me when Bambu Lab is the seller and the party responsible for delivery? Let me make the following points absolutely clear: 1. The legal responsibility lies with Bambu Lab. Under Article 7:11 of the Dutch Civil Code and Article 20 of EU Directive 2011/83/EU, the risk of delivery remains with the seller until the goods have actually been received by the consumer or an authorised third party. You are responsible for demonstrating that delivery took place. 2. Your Proof of Delivery documents are insufficient. FedEx identifies a recipient named Hussein, whom I do not know and have never authorised to accept my parcel. DHL has provided no verifiable signature or convincing evidence of delivery to me. Neither document establishes that I received my order. 3. Contacting the carriers is not my responsibility. I have already contacted the carriers, who referred me back to Bambu Lab as their contractual customer. Even the Dutch consumer authority, ACM ConsuWijzer, explicitly confirms that the seller must investigate missing deliveries with the carrier, not the consumer. 4. I have already cooperated fully. I submitted the requested police report and non-receipt declaration. I will not continue providing documentation indefinitely while you fail to resolve this matter. This is my final notice. I demand written confirmation that my full refund has been arranged no later than Monday, 26 October 2026. If you fail to comply, I will initiate a chargeback with my payment provider and submit a formal complaint to the Dutch Authority for Consumers and Markets (ACM), supported by all correspondence and delivery documents. I also reserve the right to share a factual, documented account of my experience publicly. Bambu Lab sells to consumers in the Netherlands and must respect applicable Dutch and European consumer protection laws. Continuing to shift your responsibilities onto me is unacceptable. I have been patient and cooperative. I am now asking you to take responsibility and resolve this without further delay. Kind regards, Gino Vaas