Great customer support
I had purchased the Elehear Beyond and after about 30 days I was not quite sure that they were going to work out. It was difficult for me to get them in without two mirrors and even then they would regularly pop out. I checked in with Customer Service and they recommended that I try a set of longer receiver wires. I was not aware that this was an option. Elehear sent a set of longer wires and an installation kit. I watched the installation videos and the replacements were easy and only took a few minutes. I was very impressed with the information, the product, and the ease of swapping them in. The design and packaging, and the additional touch of including extra pins and o-rings since they might be easily lost did not go unnoticed. The new fit was amazing. I did not need two mirrors to put the hearing aids on -- they fit right in and felt great. I realize now that the old receiver wires were too short and that the hearing aids were riding too high. And I also now realize that the receivers were not going all the way into the ear canal, which compromised their function. Having everything working OK was a very gratifying surprise today. The hearing aids are functioning so much better and I can hear more with less volume. My recommendation is to simply communicate any issues to Customer Service. Their responses were rapid and very helpful.