I am very disappointed with Trip.com’s…
I am very disappointed with Trip.com’s customer service. Before booking, I specifically asked if their agents could help arrange a complimentary transit hotel with the airline, and they confirmed they could assist. However, after I paid, I was told I had to handle everything myself after check-in. My complaint is not about the hotel approval, but about the misleading and inconsistent information provided before and after payment. This is unacceptable and has seriously damaged my trust in Trip.com.