Great experience with Customer Support
I bought an Airalo eSIM for travel from Canada to the U.S., but it showed “expired” when I arrived. I had to buy another one on the spot. Later, I contacted Airalo support through the app, and the experience was surprisingly good. I expected delays or generic AI replies. Instead, their AI instantly recognized the problem was unusual and passed me to a human without wasting my time. The human agents were kind, quick, and well‑coordinated. Even when different people handled my case, none of them asked me to repeat anything. They resolved the issue and refunded me. Great mix of smart AI and efficient human support.