Subject: Incorrect Refund Amount & No Response to Escalation — Order #317221142001026990 | Case #100025400031
Subject: Incorrect Refund Amount & No Response to Escalation — Order #317221142001026990 | Case #100025400031 Dear Trustpilot / Alibaba.com, I am writing to formally complain about an unresolved refund issue regarding my order #317221142001026990 (Case #100025400031) placed on September 27, 2026.Issue Summary: Total amount paid: USD 1,298.29 (SAR 4,962.31) via Tamara Refund received: USD 1,002.87 only Shortfall: Approximately USD 295 was not refunded Case deadline: October 31, 2026Actions Taken: I escalated the issue through Tamara (Request #170201302198226092704 / Claim #848498), demanding the correct refund of USD 1,298.29. A follow-up reminder email was sent on October 22, 2026. No response has been received from Alibaba.com or the seller to date.**My Request:**I demand that Alibaba.com immediately correct the refund amount to USD 1,298.29 and refund the remaining balance of approximately USD 295 before the case deadline of October 31, 2026. The lack of response and incorrect refund amount represent a serious breach of buyer protection. I expect a resolution before the deadline. Buyer Details: Name: Waleed Raean / WALID Abbas Ahmed Order #: 317221142001026990 Case #: 100025400031 Receipt #: 317221142001026990 Sincerely, Waleed Raean