Support not able to resolve problems on a timely basis
I was in northern Europe and had paid 27$ for internet. For 24 hours, support could not get my internet working. We were on a driving trip and could not do without internet. I told them that I was going to find alternate coverage and that I wanted a refund. They said ok. I have used airalo multiple times so was disappointed they could not find a solution. Now I am disappointed I did not get my refund. If I don't get the refund I will never use your service again and will certainly make sure not to recommend your service.