Felt so cheated
Felt so cheated. Bought an overnight stay at Legoland JB and paid to AGODA. As it was so late and that there was no confirmation, I tried to cancel however was unable to do so. Then at 6+pm, an email came to say that the room for the night was confirmed. I went to the reservation counter and told them that it was too late and that I was not able to take it on. Hopefully they would grant me a refund and indeed they agreed. Later, AGODA mentioned that although hotel has issued a refund but it was via a third party that they would not be able to issue any refunds. I am 100% sure from the credit card details, payment was to AGODA with no idea who this third party is, I am left having to fork the bill. I have no idea where to go from here. I have zero faith in this OTA platform and it is a hard lesson I learnt and that no more of AGODA.