My booking has been terrible
My booking has been terrible. The hotel I booked was a room with an ocean view. (Cocoa beach Ocean Front hotel). I recieved a room that over looks an industrial unit that blocked the view and has rusted units. I complained and was told all their rooms are booked. Then the front desk personel started texting me personally without my permission. She was rude and kept saying how I should be fine with the room because her hotel was nice. Yes, I can see the ocean but that huge rusted area is blocking the view mostly and first thing you see when looking out. I sent Expedia pictures all last night and told them about the front desk. They promised me a refund. But suddenly said we cannot process it because our system is down. Then asked me to contact them again in a few hours. I did that, but was told they never said that in the chat. Luckily, I screenshot the chat. I sent him proof but then he doubled down and said we cannot help you. Ive never had a front desk agent to start arguing with me though my personal phone. I had to tell her im disabled and elderly for her to stop. Then we tried to eat at their outside bar last night. Sat for over 20 minutes and my son had to get up and asked for a menu. We waited to be served but no one came. They kept helping everyone around us. This hotel has prejudice staff. We ended up leaving the bar and ordering Doordash. Expedia, reponse to all this was to offer a 50 credit to use on a future booking with them. I will never book with them again and definitely will not stay at this hotel again. Replying to Expedia. I did use your app for help. This response to my review is auto generated because its obvious you didn't read it.