Highway Robbery
Rocket Lawyer should be ashamed by the way it handles subscriptions and renewals. I was charged $240 for an annual LLC-related subscription renewal with no meaningful advance warning, no clear opportunity to stop the charge before it hit, and no reasonable path to resolve it afterward. I never used the service. Not once. Yes, I understand that missing a renewal can technically be considered a customer oversight. But that is exactly why reputable companies have common-sense refund policies, especially when there has been zero account usage. Rocket Lawyer clearly chooses not to operate that way. Instead, they kept the full annual fee for a service I did not use and provided no customer-friendly process to make it right. That is not good business. That is taking advantage of people through fine print, automatic billing, and rigid policies designed to benefit the company at the customer’s expense. For a company of this size, this is unacceptable. Rocket Lawyer has the resources to handle situations like this fairly. They simply choose not to. My experience was not legal support. It was a $240 subscription trap. I would strongly caution anyone against trusting Rocket Lawyer with their business formation or legal service needs.