Balloon a week late!
EDIT: The company responded. Proactive business management includes communicating with the customer as soon as you realize there is an issue. Reactive management includes responding to a review because someone complained. Which do you think is better? If there was a problem, contact the customer and make it right BEFORE they write a review. ORIGINAL: The flowers were delivered same day, and were beautiful. The balloon, however, arrived almost A WEEK LATE. The patient happened to still be in the hospital, but I paid for same day delivery for ALL items, not some.