Booked a flight through GoToGate
Thanks for the reply, but this response is exactly the problem. You point me back to your contact channels, but I have been using those channels for 8 months now. Customer support made no progress, gave no real answer, and at this point has simply stopped replying to me completely. So telling me to go back to the same channels that already failed is not a solution. It is just another way to avoid taking responsibility. I booked with GoToGate, you took my money, and the refund is your job to handle with the airline. I am still waiting, still with no refund, and now with no replies at all. Booked a flight through GoToGate. The flight was delayed 8 hours, which meant I would have missed all my connecting flights and my full journey would have been delayed over 24 hours. One of their own agents told me I was eligible for a refund. They submitted a refund request to Ethiopian Airlines several months ago and since then nothing. No follow up, no updates. When I chased it, they just sent me in circles. First they tell me to contact the airline directly, even though I booked with GoToGate and not the airline. The airline then tells me the agency has to handle the refund, which is correct, because that is exactly how it works. GoToGate takes the money from you but then refuses to take responsibility for chasing the refund with the airline. That is literally their job as the agency. So I am stuck in the middle, months later, still no refund and still no real answer. Very poor service and very frustrating. I would not book through them again.