Quality has seriously gone down
I used TaxSlayer for a few years. Then for a couple of years I used a CPA. I went back to TaxSlayer this year. It was horrible. It's much less easy to use now. It's impossible to look at draft of your 1040 to see how things are lining up. Like almost every tech company that falls in love with AI, the customers are the ones who suffer. I highly doubt I'll use it again.