Buyer Beware
Made an almost $500 purchase on Dec 2. Received an email from then stating an additional 3-5 delivery the next day. I immediately emailed back and asked with this create an issue with me getting the item for Xmas. Elena from Up north responded No, we are making sure all our customers get their packages in time for Xmas. Dec 15 rolls around still no shipping information I email inquiring. I get an immediate response saying let me check on this oh it’s shipping today all in the same email. I paid for express shipping. I get the tracking email it states it won’t arrive until January 2. I immediately email to ask what on earth is this! No response. I call get Austin on the phone who was like meh yea it’s Xmas sorry about that!! Lied and said it was sent usps priority mail. Their website states all packages are usps priority or express or fed ex. No my package went usps ground advantage to save them money, KNOWING they messed up shipping it, took no effort to follow through on their word of getting it here in time as they should have. I specifically asked on December 3 will it be here in time if not I will cancel and order elsewhere. All assurances were given! I’ve since emailed twice asking why they were dishonest about the shipping method and when it actually shipped, zero response! First purchase here and it will be my last! Package to date still not received.