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Lorna

美国

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Great Value Vacations

Not sure I’d book again …

We booked with Great Value Vacations after hearing great things about them from a cousin who had used them for a few trips. Taking the guesswork out of choosing hotels and transportation was what made it seem like a great option. However, I don’t think I would use them again. The flights all included layovers that just prolonged already long travel days (Denver to London and Rome to Denver). A 7 am flight from Rome to Frankfurt for a connecting flight on our final day meant a 4 am taxi pickup to get to the airport. Not ideal at the end of our trip. Since the flights were all basic economy, they couldn’t be changed or modified. You also didn’t have a lot of seat selection choices (if any) and had to pay baggage fees on every flight. Our very first flight was cancelled at 4:40 am due to mechanical issues. Great Value’s limited time frame to speak with their help desk meant we had to deal with this on our own. When I finally did get to speak with someone, their response was “you need to deal with the airline yourself.” When I asked about Eurostar options if our train was cancelled (London to Paris) due to the overwhelming heat wave in Europe, the help desk had no idea what I was talking about (as a travel company, I’d think you’d make staff aware of the biggest heat wave to hit Europe in decades). But again, the response was “deal with Eurostar if that happens.” The hotel in Rome (B&B Hotel Roma Tuscolana – San Giovanni) was in the suburbs and far from attractions. It was also completely unaccessible with stairs and no ramps. So it made for multiple expensive Uber/taxi trips to and from central Rome in the heat. The recommended hotel in Paris (Mercure Paris 17 Batignolles) was also outside of the city center which meant longer taxi/Uber waits to get to where we wanted to go and more expensive rides. The Paris hotel had a/c but it couldn’t keep up with the heatwave and we had a very miserable first night in the hotel.

2026-07-03Verified