FIGS Pilling and Discoloration--Poor Fabric Scrub Pants
A great deal of pilling and discoloration on 2 pairs of Graphite Cairo Straight Leg Scrub Pants after only one cold water wash on gentle cycle using baby detergent with fresh air line drying. Unacceptable quality and poor customer support when brought to their customer support's attention. I could not get help from their brick and mortar store in NYC! An Update on 7/28/26: After much back and forth email correspondence with Figs that included a fair amount of gaslighting from 4 different Figs CSR respondents stating that I must be at fault for the defective scrubs, Figs finally agreed to send me without charge 2 new replacement scrub pants. I will check them out now as they just arrived today. Hopefully these are problem free, but I'm not upgrading this review yet and won't change the review to more than a 3 anyway because of the ridiculous hassle to get customer service. Most folks would have given up and that's what I think Figs intended with all the gaslighting and stalling tactics.