Reserved and paid for a car…but there was none at pick up!
Smells like a scam to me! We reserved a car on rentingcarz.com, paid, arrived at the Dollar Rental office at the airport to pick up the vehicle…but they showed no reservation placed under our name. Because there was no reservation, we had to rent and pay for another vehicle on the spot. We immediately submitted a claim for a refund via the email provided on your site, and received an auto-generated email stating that we would get our case resolved within 21 working days. Well, 21 working days have passed, and still no reply from your company, and no resolution….and no refund! You folks have no obvious telephone number to call to speak to a live person…and the WhatsApp chat looks like it’s solely for making reservations. Finally got onto the website chat, but the customer service agent had no answers and no new deadline, claiming that the rental car company didn’t respond…is that not your company’s job to follow through on this? Bottom line, we paid for something we didn’t get! Refund us immediately, please—your inability to resolve this should not be the customer’s problem.