So frustrating
So frustrating! They act like they are the gift shop in the hospital. Nope! When my family member's discharged got moved up, all I got was recording when I reached out to customer service. No one ever called back. I have no idea which florist they used so no way to contact the people trying to catch the patient before leaving. Just call a local florist directly and leave out the middle man. I completely regret using this service. at this point the flowers are at the hospital front desk and my cousin is being wheeled out of the building. My only hope for help is that a local volunteer at the hospital catches them. Just what is needed at a stressful time - more stress from this useless service.