FALSE ADVERTISING
I booked through ParkSleepFly specifically because it included an airport shuttle. After arriving, I was informed that the shuttle doesn’t operate before 5:00 a.m., even though my flight is at 6:15 a.m., meaning I needed to be at the airport around 4:15 a.m. This made the shuttle completely unusable for my trip. As a result, I had to pay for an Uber out of pocket, which defeats the purpose of booking a ParkSleepFly package. If the shuttle has limited operating hours, that information should be made much more obvious before booking so customers with early morning flights can make an informed decision. I’m very disappointed with the experience and feel the extra transportation cost should be reimbursed. I would not have booked this package had I known the shuttle wouldn’t be available when I needed it.