How it actually works
They don’t explain to you that each item has a certain buyout price and they split apart your air conditioner and heater even though they are the same unit and refuse to include the cost of the heating side even though you can’t purchase separately. Then they asked the service provider to pay for it and then they pay him back and when that was an option I had to pay for it and they would then reimburse me which up to this point they have not !