Old Republic Home Warranty

Unlicensed Contractors, Stolen Parts, Falsified Work Orders, and Dropped Coverage

Here is the revised review. It has been updated to reflect the full reimbursement for the compressor, the heavy out-of-pocket burden for the bedroom unit you desperately needed for sleep, and the addition of the no-show appointment from 5-Star Home Service. Rating: 1 out of 5 Stars Title: Unlicensed Contractors, Falsified Orders, No-Shows, and Retaliatory Cancellation I was a customer with Old Republic in 2011, and again from 2022 to 2025. While they did resolve a minor garage door issue (only after I posted a public review), my experience with their HVAC coverage during 115-degree Las Vegas summers was a complete nightmare. If you have this warranty company, demand to go out-of-network for major appliances. Here is exactly what you can expect from their contracted vendors and customer support: Dispatching Fraudulent & Unlicensed Contractors: They sent Raydan Heating & Air Conditioning (legally registered as RADDAN INC / LLC). The technician—who was actually owner Jay Kan (Sugirtharanjan Kandasamy), though he lied to my face and denied owning the company—charged me $150 out-of-pocket via Zelle for a part. When he returned later, he secretly removed the exact part I paid for! I had to threaten legal action to get my refund. Fake License Number: He hands out business cards advertising Lic. No. 0083282, which does not exist in the Nevada State Contractors Board database. Invalid Credentials: Secretary of State records showed his corporate entities in "Default" and "Administrative Hold," and his municipal business licenses are listed as Inactive and Expired. Old Republic was provided this exact proof and did nothing. Falsified Work Orders: Another contractor, Ultra Heating/Cooling, completely fabricated their invoice. They claimed they repaired a coil leak and added 2 lbs of 438A refrigerant (which can ruin a system if lines aren't flushed). The leak was never repaired, and Old Republic’s internal work order completely contradicted the invoice given to me. Terrible No-Show Vendors: They scheduled an appointment with 5-Star Home Service, who were absolutely awful. They completely failed to show up to check my unit, which is why Old Republic finally had to send out Zen Air instead. Medical Hardship & Massive Out-of-Pocket Costs: As a Stage IV breast cancer patient, I could not wait weeks in 115-degree heat for Old Republic to figure out their incompetent vendors, especially for the unit that cools the room where I sleep. I was forced to go out-of-network for both of my A/C systems: Unit 1: I paid $2,700 for an out-of-network compressor replacement. Old Republic did eventually reimburse me the full $2,700, but only after I specifically requested and fought for it. Unit 2 (Bedroom Unit): I hired my trusted contractor, Desert Valley Heating & Air Conditioning, to replace the entire system out-of-pocket because I desperately needed cooling to sleep safely. Old Republic only reimbursed me a fraction of that massive cost—offering a tiny payout for coils and labor at their low internal rate, while refusing to cover the furnace or the condenser equipment itself. Abysmal Service & System Confusion: Phone hold times average 1 to 1.5 hours, and hold times reset if you are transferred. Because I have two separate A/C units, representatives were constantly confused and frequently referenced the wrong system. They also refused to warranty previous stove and microwave repairs that broke down again after just 3 months. Retaliatory Non-Renewal: A competent in-network contractor (Zen Air) eventually replaced the condenser and coils on Unit 1 after proving previous vendors had lied. Immediately after Old Republic had to pay out for this major job, they dropped my coverage and refused to renew my policy without explanation—leaving my newly installed equipment without warranty coverage. Save yourself the time, money, and severe health risks. I have since switched to American Home Shield; I pay less, and the service is vastly better. Shame on Old Republic.

Very quick response to my repair…

Very quick response to my repair request. The service company, Cristo Appliances, did a great job. Showed up on time, troubleshot the oven and ordered the necessary parts.

Service was completed on the same day…

Service was completed on the same day we called Old Republic. The plumbing company was on time, very professional and completed the service call in under an hour just a few hours after we called.

Quick Plumbing fix

They were quick to send someone out and he was a seasoned veteran and fixed the problem immediately.

Whirlpool company came on time

Whirlpool company came on time. The young man was very nice well spoken, neatly dressed and I like that idea that they called me before 30 minutes prior to them coming out clean up after. Thanks. Great job.

Repairs delayed: The first service repair man did not…

The first service repair man did not return with the part to fix the garage door opener. He did not call (Rays Maintenance Tech). I contacted ORHP. They scheduled another service man (Michael, Electrical Connection). He made repairs in a timely manner. First call to ORHP was May 22. Garage door repaired on June 11, 2026

Broken AC Unit

Being able to submit service requests online is extremely nice. However trying to get someone on the phone is next to impossible. The first company that was sent out when I asked if they were going to inspect the whole unit they said no, that the first thing they found was why it wasn’t working even. Then proceeded to tell me losing 2lbs of Freon is normal in a year. When challenged on why they weren’t going to do a full inspection of the unit they packed up and left. Service was transferred to a second company. The second company was assigned and they took about 10 minutes to “inspect” why my AC unit wasn’t working and said everything is fine. End of day I never actually got my problem resolved and I’ve never worked with an HVAC company that doesn’t do a full inspection of the unit. Overall just not satisfied with the quality of the company the warranty company contracts with and the level of difficulty it is to get a hold of someone from the company.

Refuses to Refund Despite Lack of Providers for Services

Ok, since this company wants to play ball and refuse to refund me, let’s play ball: Old Republic Home Republic came highly recommended to me from someone that utilized their services. When I bought my home, I had been assured that they had a “reliable network of providers” for services. When I phoned them for a plan cancellation and partial refund of the remaining months of my plan due to horrendous service, I was told I had to email them directly at a specified email address… because they didn’t accept phone calls. With this sort of customer service, I wonder why? They had no one available for: a/c and heater check and maintenance, re-keying my home, or a roofer to check a concern I had. The one service provider for the stove dragged out the work for months, with my having to call OHRP several times since the guy kept ignoring my texts and phone calls. The plumber that was sent for a drip was unprofessional and swore up and down in my own home, within earshot. The entire time. Followed by said plumber trying to rack up additional work on my property in the excess of $1,200 to $1,500 to just *start* the job. Followed by my having to fix the leak after the fact. Now I want my $995 refunded. You could’ve refunded me pro-rata for the remaining months and instead pulled this stunt. Review stays up and will be cross-posted until I get my money returned, in full. Cheers.

Timely response

Timely response, explained situation well and acted prefinal.

Easy as pie.

I had an emergency main line blockage…

I had an emergency main line blockage and the two plumbers they sent out could not fix the issue. I found my own plumber and tried to get them approved but waited hours on hold. When they finally answered my call, the plumber had done the diagnostic. Old Republic said since they had already diagnosed the issue, they would not cover and costs to fix the issue with this plumber. Old Republic customer service is atrocious. This home warranty was a gift from my realtor on purchase of our new home. I will let my realtor know in the future not to waste money on this service as it appears flawed.

I can never reach the company by phone

I can never reach the company by phone. I am trying to get my unit. My air conditioning unit replaced at my home and no one will return my call.

3 stars

Well, I had two issues at my house to file. One of them was resolved the other one still isn’t resolved.

The staff is helpful and knowledgeable

The staff is helpful and knowledgeable. They are eager to help. Excellent service

Repair service came out 4 times to fix…

Repair service came out 4 times to fix our dryer. Trying to get someone on the phone was a nightmare. I once waited an hr and a half. Our experience has not been good.

This company is impossible to get ahold…

This company is impossible to get ahold of if I need to for any reason. They leave you on hold for over an hour. They didn’t listen to my issues and basically put my workorders on the back burner.

My request was handled promptly

My request was handled promptly. The process was easy and user-friendly. The person responding to my needs was thorough, efficient, and knowledgeable. Working with Old Republic was wonderful. I would highly recommend them. Thank you.

Repaired as expected!

Tech showed up and repaired the issue. Good job.

Professional and courteous.

Okay

Took multiple reach outs to get someone out